Delivery & Return
Free delivery available on 1000s of products for orders over R1000.00. Large Appliances, Inverters, Portable Inverters, DIY & Furniture may incur and additional "large item" charge.
Delivering your Online Order
Delivery is available throughout South Africa and will be concluded between 2 – 5 working days from Monday to Friday (excluding public holidays), subject to payment and order confirmation before 12h00. Depending on origin and destination, a further delay of up to 24 hours may be experienced on shipments to outlying areas.
1. Place Your Order And Specify The Delivery Method
2. You Will Receive An Order Confirmation Message
3. Wait For Your Order To Arrive
4. Check That Your Order Is Accurate & Complete
Small items
|
Standard Delivery Get it in 2-5 working days |
|
|---|---|
|
Orders over R1000.00 |
FREE |
|
Orders under R1000.00 |
R149.00 |
What do we mean by small? Just about everything under the sun that isn't included in the table below.
Large items
|
Standard Delivery Get it in 2-5 working days |
|
|---|---|
|
Large Appliances, Inverters, Portable Inverters |
R220.00 |
|
Large Items, DIY & Furniture |
R300.00 |
The big stuff as per the table above
Exchange or Return of Goods
We offer a full returns and exchanges policy. You may return goods to us and ensure the product is in its original packaging and condition. Should the product not be in its original packaging, a handling fee of up to 15% of the product’s value may be charged as per the CPA.
The following cannot be returned or refunded:
- Items specified as non-returnable/non-refundable items.
- Delivery and or installation costs.
- Digital content.
- Any damaged or abused items.
- Faulty/defective products after 14 days.
The warranty does not cover any defects caused by foreign objects or connection errors that are not part of the product.
Refunds can take up to 10 days to reflect in your bank account.
Should you not receive your refund within 10 days, kindly contact us on 010 142 0181
FAQs
When will delivery take place?
Delivery service will commence upon payment confirmation being received unless supporting documents are requested i.e. in the case of the verification of a TV License with a valid ID.
Deliveries will generally be made within the timeframe of the selected delivery type after collection from point of dispatch and between major centers from Monday to Fridays.
We deliver from Monday to Friday from 08h00 to 16h30 to both business and residential addresses.
No deliveries will be made on the weekend or any public holiday.
What if I miss my delivery?
We will notify you of a failed delivery i.e. when no one can be reached at the specified delivery address to receive and sign for the goods at the scheduled time. We will reschedule the delivery as soon as possible.
What if my items are damaged, faulty or incorrectly delivered?
In the regrettable event that you receive a damaged product, please notify us within 24 hours of receipt of delivery on 010 142 0181 or throwit@mUther.co.za. We will do our utmost best to have the damaged product collected and a new product delivered to you within 3 business days.
What if I receive the incorrect items or quantity of products?
Should the incorrect items or quantity of items be delivered to you, you need to notify us immediately so that we can rectify the situation. You can notify us on 010 142 0181 or throwit@mUther.co.za and we will get our team to collect the incorrect items and replace them as soon as possible.
What is your returns & refunds process?
We offer a full returns and exchanges policy. You may return goods to us and ensure the product is in its original packaging and condition. Should the product not be in its original packaging, a handling fee of up to 15% of the product’s value may be charged as per the CPA.
